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Your Rights When Buying From Shops

 
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poliss
Old Gentleman


Joined: 24 Feb 2008
Posts: 5259


Location: Newcastle
PostPosted: Fri Aug 21, 2009 5:52 pm    Post subject: Your Rights When Buying From Shops Reply with quote
None of us like to complain, but if things go wrong and the shop where you bought your item says something like 'nothing to do with us mate, send it back to the manufacturer' these guides will be useful. Your local Trading Standards should educate them fairly quickly too.

Consumer Direct - Know Your Rights
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/

The Law Relating to the Supply of Goods and Services
http://www.berr.gov.uk/files/file25486.pdf

You have more rights if you buy over the Internet. See the post in Platform One.


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